Online we accept Visa, Mastercard and Afterpay, so you can pay your way.

In-store we also accept credit cards, debit cards and EFTPOS, along with finance options such as Afterpay, Bank Deposit and layby.

We're excited to be partnered with Afterpay so you can get your order straight away but spread the total cost across four equal fortnightly instalments, all while being interest-free!

For more info visit afterpay.com/en-NZ/how-it-works.

We suggest contacting the third-party provider first, as they're in the best position to solve your issue: help.afterpay.com.

If your issue still hasn't been resolved, feel free to reach out to us on 09 360 0968 or at info@land-sea.co.nz and we'll do our best to help!

Oh no! First, check that your payment details (security number, expiry date and card number) match what you've entered in our system. If it still doesn't work, we suggest contacting your card issuer, as we unfortunately can't see why a payment has been declined.

We're sorry about this! First, check your junk inbox. If you still haven't received a confirmation email, please email us at info@land-sea.co.nz so we can check we have the correct email address for you.

Yes, you can! Once you get to the checkout stage, there's a box where you can enter your gift voucher number.

Yes! Gift vouchers are available in $25, $50, $75, $100, $150, $200 and $500 denominations.

On desktop and tablet, click any category in the top navigation bar and you'll see the 'Gift Vouchers' tab under the 'Shop By Top Brands' column on the far right. Alternatively (and on mobile), simply search 'Gift Voucher' and they'll display on screen.

Promo codes are applied off RRP/full price. Products that are already marked down won't be further reduced by a promo code, unless the promo code is valid for a greater discount than the listed discount, in which case the difference between the two will be applied.

For more on promo codes, please refer to our Conditions of Use page.

We're more than happy to provide game clubs, charters and organisations with a free, no-obligation quote! Email us at info@land-sea.co.nz with the products you'd like quoted.

Our team is working hard to process your order so it can reach you as quickly as possible! Every product page shows the current shipping timeframe:

• Products that are in stock at one of our locations will be dispatched within 1 working day.
• Products marked online as 'Available - Ships within 2-5 Working Days' will be dispatched within 2-5 working days.

Certain orders may take slightly longer than these guidelines. Orders that include spooling or customisation may occasionally fall outside our targeted delivery windows, and where a single order has multiple products not all held at one Land & Sea location, minor transit delays may be incurred. Any orders that include 'made to order' products could experience further delays, which will be communicated directly.

Please note the above are all estimates and can vary.

We're proud to be partnered with NZ Post for all standard shipping requirements.

Don't worry! Check your junk or spam inbox first. If you still haven't received it, please email us at info@land-sea.co.nz and we'll send it through to you.

Your tracking link is the best place to check for an ETA, as it shows the latest status of your order. You'll be emailed your tracking link once your order has been dispatched. If you haven't received a tracking link, please email us at info@land-sea.co.nz.

If the tracking link shows your order as delivered but you haven't received it, please contact NZ Post first. If NZ Post is unable to solve the issue for you, please contact us via email at info@land-sea.co.nz.

If your order hasn't been dispatched, we'll try our best to change the delivery address. Please email us at info@land-sea.co.nz with your Web Order ID number and request the change, and we'll do our best to amend it. If your order is already with NZ Post, unfortunately we're unable to change it.

Yes you can! We offer click and collect at two locations:

• Grey Lynn Concept Store - 36 Pollen Street, Grey Lynn, Auckland.
• Westgate Lounge - 4b Topere Way, Westgate.

Follow through with your order online and select 'Pick Up - free'. As soon as your order is ready for collection, we'll contact you! A guideline on timeframes:

• If your item/s are in stock at your chosen collection location, they'll be available for collection within 24 hours of purchase.
• If your item/s are in stock at a different location, it can take up to 2-5 working days before they're ready for collection.

For health and safety reasons, our distribution centre is not open to the public. However, you can choose to 'click and collect' your online order from either of our collection points:

• Grey Lynn Concept Store - 36 Pollen Street, Grey Lynn, Auckland.
• Westgate Lounge - 4b Topere Way, Westgate.

You'll receive a text or call from us as soon as your order is ready for collection. If you haven't heard from us or want to follow up, please contact us on 09 360 0968.

Unfortunately, at this stage we don't offer international shipping. We're working hard on being able to provide our service to the rest of the world, so stay tuned! Tag us at @Land_Sea_NZ on Instagram or Facebook and let us know where you want us to deliver to!

Please return your purchase to our store in person or by post (address below). We'll inspect the goods to ensure they're in their original condition with all tags attached. Footwear must be returned in the original shoe box, which needs to be in brand-new condition.

If you're sending your order back via post, please include your invoice with a note attached so we can action your exchange promptly. We recommend sending item/s back via a tracked courier service.

As soon as we receive your return, our team will process it within 72 hours. Once your return has been processed, you'll receive an email notifying you that the exchange has been completed.

You'll receive a new tracking link once your exchange has been dispatched. For refunds on full-priced items, you'll receive a confirmation via email once your refund has been processed.

Our customer service team will be in touch once your returned item/s have been delivered to us. Please send all returns via a tracked courier service so you can track the parcel from your end!

You can return items within 60 days of purchase, provided the product hasn't been used and is in brand-new condition with all original tags/packaging. You'll be able to exchange it for something else or get a store credit. Please note any items purchased on sale are non-refundable.

Please allow up to 5 working days for your refund to be processed. Once processed, please allow 24-72 hours for the payment to clear into your account.

On each product page you'll find the 'Availability'. Select the size/option you're after and you'll find the Store Availability beneath it:

• Available - we have the product in stock.
• Available - Ships within 2-5 working days - we're able to source the product for you.
• Enquire Above - we're awaiting stock arrivals from our suppliers.

You can learn about all our products on their individual pages! If you'd like more information or advice, feel free to contact our specialist staff on 09 360 0968 or email us at info@land-sea.co.nz.

We're very sorry! Please let us know straight away and we'll remedy the situation as quickly as possible. Best to contact us on 09 360 0968 or at info@land-sea.co.nz.

Oh no, we're sorry to hear this! If you think your item is faulty, please contact us at info@land-sea.co.nz with photos of the fault and your order number. In most cases, items will need to be returned to us so the supplier can assess the product. Please allow up to 5 working days for this process.

We'll always do our best to process your warranty claim as quickly as possible, as we understand it's not ideal having a faulty item! We work hard with our suppliers to find the best solution for you, so please allow 5 weekdays for us to do so.